Refund Policy

Last updated: 11-26-2025

At Alvieva, your satisfaction and trust are our top priority.
This Refund & Return Policy explains how returns, replacements, and refunds work on Alvieva.com.

1. Return & Replacement Window

You may request a return or replacement within 7-10 days from the delivery date.
If more than 30 days have passed, we unfortunately cannot offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return:

  • Item must be unused, unwashed, and in the same condition received.
  • Must be returned in the original packaging with all tags and accessories.
  • A receipt or proof of purchase is required.

Do not send the product back to the manufacturer.
All returns must be processed through Alvieva.

3. Non-Returnable Items

Certain product categories cannot be returned:

  • Perishable goods (food, flowers)
  • Newspapers, magazines, printed media
  • Intimate or sanitary items
  • Hazardous materials, flammable liquids/gases
  • Digital/downloadable items
  • Gift cards
  • Certain health & personal care products

4. Partial Refund Situations

Only partial refunds may be granted if:

  • The item shows clear signs of use
  • Opened media (CD, DVD, software, games, vinyl)
  • Item not in original condition, damaged, or missing parts
  • Requests made after 30 days of delivery

5. Refund Process (7–10 Working Days)

(Mandatory requirement from SSLCommerz included)

Once your returned item is received and inspected:

  1. You will receive an email confirming the status
  2. If approved, your refund will be processed
  3. Refund will be sent to your original method of payment

🔔 Refund Timeline:
Refunds are issued within 7–10 working days from the approval date.

6. Missing or Delayed Refunds

If you haven’t received your refund:

  1. Check your bank account
  2. Contact your credit card company
  3. Contact your bank — processing time varies
  4. If still unresolved, email us at support@alvieva.com

7. Sale Items

Only regular-priced items can be refunded.
Sale, promotion, or clearance items cannot be refunded.

8. Exchanges

We only replace items if defective or damaged.

To exchange:
Email us at support@alvieva.com

and send the product to our return address.

9. Gifts

  • If purchased as a gift and shipped directly to you:
    You’ll receive store credit equal to the return value.
  • If sent to the gift giver:
    A refund will be issued to the gift giver.

10. Shipping for Returns

To return your product, send it to:
[Insert Physical Return Address Here]

  • Return shipping costs are your responsibility.
  • Shipping costs are non-refundable.
  • If you receive a refund, the return shipping fee will be deducted.

For expensive items, consider using a trackable shipping service.
We cannot guarantee we will receive your returned item.

Need Help?

For any questions related to refunds, returns, or exchanges, contact us:
📧 contact@alvieva.com