Last Updated: 2025
Welcome to Alvieva (“Company”, “we”, “our”, “us”).
Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our platform, services, and tools.
By accessing or using Alvieva, you agree to this Privacy Policy.
1. INFORMATION WE COLLECT
1.1 Information You Provide
We collect information you voluntarily submit when creating an account or using our services, including:
- Name, email address, phone number
- Company name, business details, tax information
- Shipping & billing addresses
- Product requirements, order details, RFQs
- Communication via chat, messages, or uploaded files
1.2 Information Collected Automatically
When you use our platform, we may automatically collect:
- Device information (IP address, browser type, OS)
- Usage activity (pages visited, time spent, interactions)
- Cookies and tracking technologies
- Log data for security and analytics
1.3 Financial & Payment Information
When buyers submit payments, we may collect:
- Payment confirmation details
- Transaction records
- Invoices, purchase orders
Note: We do not store full credit card numbers. Payments are processed securely through third-party payment processors or banks.
2. HOW WE USE YOUR INFORMATION
We use your information to:
- Facilitate sourcing, RFQs, orders, and production workflows
- Provide factory inspections, QC, production follow-up
- Verify users and ensure platform safety
- Process payments and release funds
- Communicate updates, reminders, and support responses
- Improve, personalize, and enhance platform features
- Enforce policies and resolve disputes
- Prevent fraud, unauthorized access, and abuse
3. HOW WE SHARE INFORMATION
We may share your information only in these cases:
3.1 With Factories & Producers
To fulfill your RFQs and orders, relevant details may be shared with:
- Verified factories
- Manufacturers
- Producers
- Artisans
3.2 With Service Providers
Trusted partners assisting with:
- Payment processing
- Logistics & shipping
- Quality inspections
- Cloud hosting and IT services
- Customer support
3.3 Legal Requirements
We may disclose information if required by law, court order, or to protect:
- Our legal rights
- Users’ safety
- Platform integrity
3.4 Business Transfers
If Alvieva is involved in a merger, investment, or acquisition, user data may be transferred securely as part of due diligence.
4. COOKIES & TRACKING
We use cookies to:
- Identify logged-in users
- Improve user experience
- Analyze website performance
- Personalize recommendations
You may disable cookies in your browser settings, but some platform features may stop working.
5. DATA SECURITY
We use advanced security measures to protect your information:
- Encrypted data storage
- Secure payment gateways
- Two-factor authentication (2FA)
- Regular security audits
- Restricted access controls
However, no online transmission is 100% secure. Users share information at their own risk.
6. DATA RETENTION
We retain information as long as necessary to:
- Provide business services
- Maintain legal compliance
- Resolve disputes
- Enforce agreements
Users may request data deletion in accordance with applicable laws.
7. YOUR RIGHTS
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request data deletion
- Restrict or object to data processing
- Request a copy/export of your data
To exercise your rights, contact us at:
contact@alvieva.com
8. CHILDREN’S PRIVACY
Alvieva is strictly for business use.
We do not knowingly collect data from individuals under 18 years old.
9. INTERNATIONAL DATA TRANSFERS
As a global sourcing platform, your information may be transferred to and processed in multiple countries.
We ensure all transfers follow secure and legally compliant standards.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
Changes become effective upon posting on this page.
We encourage users to review it regularly.
11. CONTACT US
If you have questions about this Privacy Policy or need assistance, contact:
📩 Email: contact@alvieva.com
🌐 Website: www.alvieva.com